Plans, billing & subscription
- How do I purchase a subscription to TripCreator?
- After a platform demo you'll get a trial account that can be activated anytime from your Billing settings page.
- Can team members be on different plans?
- No — a subscription applies to the business account rather than to individual users.
- How do I update my billing information?
- Open account settings, select the Billing and subscription tab, then update your billing email, card details, and other information.
- Where can I find my subscription invoices?
- All subscription invoices are stored on the Billing and subscription page in your account.
- How do I cancel my subscription?
- Log in, go to Settings, then the Billing and subscription page, where you can cancel your subscription.
- Can I pause my subscription temporarily?
- A subscription can't be paused — you'd cancel it to stop. You can resubscribe anytime, but TripCreator isn't committed to keeping your content stored while the account is inactive.
- Do I need a credit card to subscribe?
- Yes. For annual plans with invoice payment, contact hello@tripcreator.com.
- Is there a limit to how many itineraries I can create?
- No — there are no limits on the number of itineraries.
Account, team & login
- Can I invite my team to collaborate?
- Yes — multiple team members can access your company's business account and collaborate on creating and delivering itineraries.
- Is there a limit to team size?
- No, there are no limits on team size.
- Will content be lost if a user is removed?
- No — content created by any user remains accessible to the account even after that user is removed.
- What are the password requirements?
- At least one letter, at least one digit, at least one special character, and 8+ characters.
- How do I log in?
- Go to www.tripcreator.com and sign in, or type your unique workspace address directly in your browser.
Itineraries, products & content
- Does TripCreator provide travel content?
- Yes — a pre-built library of points of interest, destination details, and accommodation, plus royalty-free images from Pixabay.
- What are modules?
- Reusable templates that bundle itinerary products together; insert a single module or combine several when building itineraries.
- Can other users see my products?
- No — your product inventory is private to you and your team.
- Can I white-label my itineraries?
- Yes — add your logo and brand colors under Branding, and mask your domain via your CNAME record.
- Can I display different brands on my itineraries?
- Yes — each brand has a dedicated itinerary appearance with its own logo, colors, and settings.
- Is TripCreator available in other languages?
- The platform UI is in English, but itineraries can be presented in various languages. Contact hello@tripcreator.com for specifics.
Sharing, embedding & tracking
- How do I share an itinerary with a client?
- Use the built-in email, copy the itinerary URL, or use the TripCreator mobile app. Itineraries also export to PDF, PowerPoint, and Word.
- How can I embed an itinerary on my website?
- On the URL tab, copy the iframe code and paste it into your site. (Not available on the Standard plan.)
- Can I see if a client viewed the itinerary?
- Yes — the Send options include a History tab with tracked opens and views, and a 'Viewed' column on your dashboard.
- If I change an itinerary, do I need to resend the link?
- No — the link always shows the most up-to-date version.
- Can I disable itinerary access?
- Yes — from the dashboard, open the itinerary's menu and choose to disable it.
Operations, invoicing & payments
- Can customers pay me through TripCreator?
- Yes — switch a proposal to booking mode and accept credit card, bank transfer, or check. Card gateways: Stripe, PayPal, Rapyd, and Teya.
- Does TripCreator take commission on my payments?
- No — TripCreator collects no commission or fees on payments you receive from customers.
- What can I use the Operations system for?
- Send supplier (booking) requests, track responses in one overview, generate vouchers, track and allocate participants, and track incoming invoices.
- Can I store and import contacts?
- Yes — the CRM stores contacts for use across TripCreator, contacts can be imported (Pro migration service), and exported as CSV.
- How can I issue an invoice?
- Add products with pricing to an itinerary to auto-populate, or build the invoice from scratch in the Pricing table, then send it.
Support, migration & API
- How do I get started?
- Book a live demo to get familiar with the platform, then get a trial account to explore on your own.
- What support material is available?
- Live chat, instructional articles, YouTube videos, live beginner webinars, and personalized training sessions.
- What are the support hours?
- General office hours are 6 AM to 6 PM UTC.
- What migration options are there?
- Pro and Enterprise plans can migrate product inventory and contacts. Contact support for templates and details.
- Does TripCreator offer an API?
- Yes — the API is included in the Pro plan.