Most tour operators still collect website enquiries in a shared inbox: a form on each tour page, an email to a general address, and someone checking it when they can. It works until it does not — a request sits unseen for an afternoon, or two people reply, or nobody does.
Today we are introducing request forms, a new kind of TripCreator widget that takes an enquiry from your website to a named person’s to-do list, with everything they need to reply well.
Questions that adapt
A request form asks only what applies. Choose “private guided” and a guide-language question appears; choose “self-drive” and it stays out of the way. Budgets adapt too: the ranges on offer follow the tour type and the number of travellers, so a family of six is not shown a couple’s budget.
Because the form knows which tour page it sits on, one form can serve your whole site and still tell you where each enquiry came from.
Every request lands with an owner
Each submission becomes a Draft enquiry on the pipeline board and stage you choose, and the visitor becomes a CRM contact — matched by email, so returning visitors are not duplicated. Set a default owner and they are notified straight away, in the app and by email if they are away. Leave it open and the team is told, a new Requests list shows what is waiting, and anyone can take a request with one click or hand it to a colleague.
If nobody takes a request, TripCreator reminds the team once, so nothing sits unseen.
What changes for your team
A faster first reply
Requests reach a named person immediately rather than waiting for the next inbox sweep.
Better first conversations
Dates, party size, budget and tour arrive with the request, so the first reply can be a proposal.
A clear owner
Claiming and assigning are one click, and visible everywhere the enquiry appears.